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Refund and Returns Policy

E-COMMERCE SHIPPING & RETURN POLICY

At Avery Nigeria Limited, we strive to provide the best online shopping experience for our customers. We understand that sometimes, shipping, returns and exchanges are necessary. To ensure a hassle-free process, we have developed the following shipping & return policy.

SHIPPING POLICY

Shipping Methods and Timeframes

  1. We offer various shipping methods for domestic and international orders, including standard shipping and expedited shipping.
  2. The estimated delivery timeframes for each shipping method will be provided during the checkout process.
  3. Please note that delivery times may vary depending on the destination and any unforeseen circumstances.

Order Processing Time

  1. Orders are typically processed within 1-2 business days from the date of purchase.
  2. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Rates and Fees

  1. Shipping rates will be calculated based on the weight, dimensions, and destination of the package.
  2. Any applicable shipping fees will be displayed during the checkout process.

Tracking Information

  1. Once your order has been shipped, we will provide you with a tracking number and a link to track your package.
  2. Please allow some time for the tracking information to be updated by the shipping carrier.

 

RETURN POLICY

Eligibility

  1. Items must be purchased directly from our website.
  2. Returns/exchanges are accepted within 7 days from the date of delivery.
  3. The item must be unused, in its original packaging, and in the same condition as received.
  4. Some items, such as perishable goods or personalized products, may not be eligible for return. Please check the product description for specific details.

 

Return Process

  1. To initiate a return or exchange, please contact our customer support team through email-customerservice@gmail.com, mobile phone No- 07059164748 within the eligible time frame.
  2. Provide the order number, item details, and reason for the return/exchange.
  3. Our customer support team will guide you through the return process, including providing a return shipping address and any necessary return labels.

Return Shipping

  1. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  2. We recommend using a trackable shipping method to ensure the safe return of the item.
  3. We are not liable for any damages or loss that may occur during the return shipping process.

Refunds and Exchanges

  1. Once we receive the returned item and verify its condition, we will process the refund or exchange.
  2. Refunds will be issued to the original payment method used during the purchase.
  3. Please allow Fourteen (14) business days for the refund to be processed and reflected in your account.
  4. Exchanges will be processed promptly, and the replacement item will be shipped according to standard delivery times.

Exceptions and Special Cases

  1. In the case of damaged or defective items, please contact our customer support team immediately. We may request supporting evidence such as photos or a detailed description of the issue.
  2. For items with manufacturer warranties, we will assist you in contacting the manufacturer for resolution.

Some items may have specific return instructions or limitations mentioned in the product description. Please review the details before making a purchase.

Please note that our return policy may be subject to change without prior notice. We encourage you to review the policy on our website or contact our customer support team for the most up-to-date information.

We value your satisfaction and will do our best to address any concerns or issues you may have regarding returns or exchanges. Our goal is to ensure your online shopping experience with us is convenient, transparent, and enjoyable.

If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team.